1. Introduction

Welcome to Sanifu.

These Terms of Service ("ToS") govern your access to and use of Sanifu's AI-powered document workflow automation services. By using our services, you agree to comply with these terms. If you do not agree, please do not use our services.

This ToS is supplemented by our Privacy Policy, which outlines how we handle user data, security, and compliance with relevant regulations. Please review our Privacy Policy to understand how your data is processed.

2. Definitions

  • "Sanifu," "we," "our," "us" – refers to Patika Technology, Limited, the provider of the Sanifu platform.

  • "User," "you," "your" – refers to any individual or entity that accesses or uses Sanifu’s services.

  • "Services" – refers to the AI-powered automation tools provided by Sanifu for processing documents, emails, and integrating with enterprise systems like ERPs and CRMs.

  • "Client Data" – refers to any information, documents, or files submitted to Sanifu’s platform by users.

3. Eligibility

To use Sanifu, you must:

  • Be at least 18 years old or of legal age in your jurisdiction.

  • Have the legal authority to accept these terms on behalf of yourself or your organization.

  • Use the services in compliance with applicable laws and regulations.

4. Use of Services

4.1 Permitted Use

  • Sanifu provides AI-powered automation for document processing, including email parsing, order matching, and ERP integrations.

  • Users must use the services only for lawful purposes and in accordance with this ToS.

4.2 Prohibited Use You may not:

  • Use Sanifu for any illegal, fraudulent, or unauthorized activities.

  • Attempt to access restricted areas of the platform or interfere with its functionality.

  • Reverse engineer, decompile, or tamper with Sanifu’s software.

  • Upload, transmit, or distribute harmful content, including malware, spam, or copyrighted material without permission.

5. Account and Security

5.1 Account Registration

  • You may need to create an account to access Sanifu’s services.

  • You are responsible for maintaining the confidentiality of your account credentials.

5.2 Security Responsibilities

  • You must notify us immediately if you suspect unauthorized access to your account.

  • Sanifu is not liable for losses resulting from compromised credentials due to your negligence.

6. Data Handling and Privacy

6.1 Data Processing

  • By using Sanifu, you grant us the right to process documents and data solely for the purpose of providing automation services.

  • We do not retain client data beyond processing unless explicitly required for compliance purposes.

6.2 Privacy Policy Reference

  • Our Privacy Policy [insert link] details how we collect, store, and protect data in compliance with SOC 2, ISO 27001, GDPR, and Kenya’s Data Protection Act 2019.

  • You retain ownership of your data; Sanifu only processes it as required for service functionality.

7. Intellectual Property

  • All rights, title, and interest in Sanifu’s platform and services, including AI models, algorithms, and software, belong to Patika Technology, Limited.

  • Users may not copy, modify, or distribute Sanifu’s proprietary technology without explicit permission.

8. Service Availability and Maintenance

8.1 Availability

  • While we strive for 99.9% uptime, service interruptions may occur due to maintenance or unforeseen issues.

  • We provide updates and notices for planned maintenance.

8.2 Modifications

  • We reserve the right to modify, suspend, or discontinue any part of the services at any time, with prior notice where feasible.

9. Fees and Payment

9.1 Subscription Plans

  • Sanifu operates on a subscription-based model, with fees outlined in your service agreement.

  • Payments are due as per the agreed billing cycle.

9.2 Late Payments

  • Late payments may result in service suspension or additional charges.

9.3 Refunds

  • Fees are generally non-refundable unless explicitly stated in a service-level agreement.

10. Warranties and Disclaimers

10.1 No Guarantee of Accuracy

  • Sanifu’s AI processes unstructured data and strives for high accuracy, but errors may occur.

  • Users are responsible for reviewing automated outputs before making business decisions.

10.2 Disclaimer of Warranties

  • Services are provided "as is" without warranties of any kind, whether express or implied.

  • We do not guarantee uninterrupted, error-free service or compatibility with all third-party systems.

11. Limitation of Liability

  • Sanifu is not liable for indirect, incidental, consequential, or punitive damages arising from the use of our services.

  • Our total liability for any claim shall not exceed the amount paid for services in the past three (3) months.

12. Termination

12.1 By User

  • You may terminate your account at any time by contacting support.

12.2 By Sanifu

  • We reserve the right to suspend or terminate accounts that violate these terms, pose security risks, or engage in fraudulent activities.

  • Users will receive notice of termination when feasible.

13. Indemnification

  • You agree to indemnify and hold Sanifu, its affiliates, and employees harmless from any claims, liabilities, and expenses arising from:

    • Your violation of this ToS.

    • Your misuse of the services.

    • Any legal disputes related to the data you submit.

14. Dispute Resolution

  • Disputes shall first be resolved through good faith negotiation.

  • If unresolved, disputes will be settled through arbitration under Kenyan law.

15. Governing Law

  • This ToS is governed by and construed in accordance with the laws of Kenya.

  • Any legal action must be brought in the courts of Kenya.

16. Changes to Terms

  • We reserve the right to update this ToS at any time.

  • Users will be notified of significant changes via email or platform notifications.

  • Continued use of Sanifu after updates constitutes acceptance of the new terms.

17. Contact Information

For any questions regarding these Terms of Service, contact us at hi@sanifu.ai


By using Sanifu, you acknowledge that you have read, understood, and agree to these Terms of Service.

Sanifu helps manufacturers automate entry of sales orders such as LPOs into their ERP